We are AA Covid-19 Confident Accredited
Our Covid-19 Policies
Our Hotel has reopened and we are now accepting bookings. The health and safety of our guests, families and staff are our highest priorities. We are working hard to ensure that when you visit The Royal Glen, you can be confident of the steps we are taking to minimise the spread of Covid-19 to keep your and your family safe.
Take an in-depth look below at the policies we have put in place:
CLEANING & SANITISING
Training has been made even more stringent in the preparation of your room for your arrival. Cleaning of public spaces is being carried out throughout the day and there are hand sanitising stations at all entrances and other key areas. Guests can also choose whether they wish their accommodation to be serviced during their stay. We are following Government guidelines regarding the use of PPE.
Our small team makes it possible for us to work and follow the social distance rules. We have all undertaken further training in the control of virus infections. All staff are temperature checked on arrival for work and are required to self-certify that they have not been in contact with anyone with Covid-19 symptoms. Any staff member who shows symptoms will be immediately sent home and will be required to self isolate for 14 days prior to returning to work. Staff are required to change into work clothes on the premises and to wash their hands frequently.
Guests can choose to check in by telephone the day before arrival to make any requests. We politely request that if you are displaying any symptoms of Covid-19 or are unwell that you call us to postpone your visit. An expected arrival time will make your arrival smooth. We have multiple entrances and exits so that guests may use their dedicated door nearest their room.
The Restaurant has strict social distancing measures and hygiene regulations in place, you will be required to book a time for your breakfast or dinner if eating in the restaurant. You may choose to take meals in your room, there is no extra charge for this service. Full Table Service from the Bar is available throughout the day and our delicious lunchtime Bar Meals. Morning Coffees, Afternoon teas (including Traditional Devon Cream tea or Sparkling alternatives), Picnic Meals and Packed Lunches are all available as normal too.
We have added more seating areas throughout the garden so that you can enjoy the peace and tranquillity whilst social distancing. The ‘Glen’ will operate at a lower occupancy from normal for your comfort.
On check out, you may have chosen to pay by online banking. Payment may be made by the card details given to us. Call reception to check out and leave your key in the room.
The Pool and Gym will not be open until Government Guidelines enable us to operate this facility safely.
We have missed welcoming and sharing our beautiful area and the Royal Glen and are excited to extend our usual warm reception to you all.
We can offer help with details on all the diverse walks and open spaces close by or further afield in our area. These include the Jurassic Coast, East Devon Heathlands, Dartmoor and Exmoor; and those walks immediately on our doorstep too. We have a wealth of knowledge about Cycling Routes as well.